Terms & Conditions

SHIPPING

Harlaut Apparel Co. operates from Sweden (EU) and all orders are shipped via UPS.

Make sure you provide us with a complete and correct delivery address, including your apartment number and that all shipping information is fulfilled with alphabet letters. Note, we do not ship to PO boxes.

All orders are processed Monday to Friday with the exception of public holidays or if other info is announced. As soon as we have received your order and payment we will try our best to ship it to you in the shortest time possible. During sales periods and new releases it may take longer than normal for us.

In the event of an unsuccessful delivery due to an incomplete address or a package that was not picked up at a postal office in time, please note that additional shipping fees may apply for the reshipping of your order.

In the case you were sent the incorrect item or a defective item, please contact us at: support@harlautapparel.co
(Incl. your order# in the e-mail)

Please be aware that your order will be handled and shipped from Sweden (EU) and that customers outside EU may have to pay the local VAT and customs fee to local authorities when receiving our products.
Harlaut Apparel Co. are not responsible for these charges. Placing an order confirms that you understand and accept responsibility of these charges.

Note, the free shipping on orders over €200 EUR does not cover duty and/or custom fees.

SHIPPING RATES

Sweden, Germany:
UPS Standard: €10 EUR, UPS Express: €13 EUR

Belgium, Czechia, Denmark, Finland, France, Luxembourg Netherlands, Norway, Poland:
UPS Standard: €11 EUR, UPS Express: €14 EUR.

Austria, Ireland, Italy, Malta, Spain, UK:
UPS Standard: €12 EUR, UPS Express: €15 EUR.

Switzerland:
UPS Standard: €12 EUR, UPS Express: €16 EUR.

Canada, Estonia, Hungary, Latvia, Lithuania, Slovakia, Slovenia, USA:
UPS Standard: €16 EUR, UPS Express: €19 EUR.

Andorra, Iceland:
UPS Standard: €20 EUR, UPS Express: €22 EUR.

Bulgaria, Croatia, Greece, Portugal, Romania, Serbia:
UPS Standard: €23 EUR, UPS Express: €25 EUR.

ORDER PROCESSING

You will get an email confirmation when your payment has been received, and another email with your tracking number when your order has been packed.

Be aware that once an order has been packed and the email with the tracking number has been sent, it is processed automatically and cannot be modified or canceled. Please be sure to verify all pertinent information before finalizing your order.

Please allow up to 2 days for the activation of your tracking number.
When your tracking number is active, the estimated delivery time applies. The approximate transit time is: 1-3 business days for Scandinavia, 2-5 business days for Europe and 3-10 business days for the rest of the world.

PAYMENTS

We accept following payments: Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay and PayPal.
Be aware that your bank may apply currency conversion fees.

Note, that if your order is being shipped to an address differing from the credit card’s Billing Address, we might request a picture of your ID or credit card matching the billing address.

 

TRANSPORT DAMAGE

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us: 
support@harlautapparel.co
(Incl. your order# in the e-mail)

 

UNCLAIMED PACKAGES

For packages that are not retrieved and are being returned, Harlaut Apparel Co. reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.

RETURNS

We will accept returns on items that are purchased via www.harlautapparel.co.

Returning goods must be in perfect, unused condition, re-packed in it's original packing with all original tags still attached and must be contacted to our support service within 14 days and returned within 30 days after you have received your package.
Note, we do not accept returns on accessories, headwear, sale items or gift cards.

We do not offer free returns, any shipping fees associated with returns are the customer's responsibility and will not be refunded.
Harlaut Apparel Co. is not responsible for any return shipping charges or lost returns.

EXCHANGING GOODS

We do not accept exchanges from one size to another.
If you are not satisfied with the size, you may return the item and place a new order in another size.

RETURNING A PACKAGE

Before returning any item, please contact us for return information (Incl. your order# in the e-mail):
support@harlautapparel.co

Packages sent without contacting us beforehand will not be accepted.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free.

If a returned item is shipped internationally, please clearly mark the package “RETURNED GOODS”, to easier avoid any Customs charges. Harlaut Apparel Co is not responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer and will be deducted from the refund.

For your own protection, we recommend you ship us the return with tracking information.

When we have received the goods, please allow for 10-15 business days before your refund is issued.